About Click & Collect
Our tests can now be delivered to a nearby collection point
To help make our service more convenient and more discreet we’ve enabled a new Click & Collect option for all home tests. This service ensures that users are able to pick up their testing kit from a neutral location making your experience more private than ever.. All test kits will still be sent in our same discreet packaging, so the only person who knows what’s inside is you. Find out more about the service works below.
How it works
Questions about the service
To ensure that you fully understand how the service works we’ve answered these commonly asked questions about the service.
We use a number of locations as collection points depending on where you’re based in the country. We’ll always choose the most convenient location and let you know where it is once it’s sent. Our locations range from: –
- Post Offices
- Local shops that provide Click & Collect services from Collect+
- Hermes collection points
- Our partner clinic locations if they are open at convenient hours
To help provide the most convenient service possible we use a range of providers based on your location. These include: –
- Royal Mail & Post Office
We use first class delivery or the fastest possible delivery service for each provider for all of our sample collection kits which will usually take less than 1-2 working days. This allows you to carry out your test and return it to us as quickly as possible, therefore reducing the amount of time you’ll have to wait to get your results. We will provide you with tracking information to help you monitor the packages delivery information.