About Click & Collect

Our tests can now be delivered to a nearby collection point

To help make our service more convenient and more discreet we’ve enabled a new Click & Collect option for all home tests. This service ensures that users are able to pick up their testing kit from a neutral location making your experience more private than ever.. All test kits will still be sent in our same discreet packaging, so the only person who knows what’s inside is you. Find out more about the service works below.

How it works

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Step 1.

Select the home test you require and go through the booking process.

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Step 2.

Select Click & Collect in the delivery option (This will incur an additional charge).

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Step 3.

We’ll send the package to a collection point that’s closest to your home address. If you’d prefer to send it elsewhere type a more convenient address in the Shipping Address field.

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Step 4.

We’ll let you know the collection point and post the package at a time that’s convenient.

Questions about the service

To ensure that you fully understand how the service works we’ve answered these commonly asked questions about the service.

We use a number of locations as collection points depending on where you’re based in the country. We’ll always choose the most convenient location and let you know where it is once it’s sent. Our locations range from: –

  • Post Offices
  • Local shops that provide Click & Collect services from Collect+
  • Hermes collection points
  • Our partner clinic locations if they are open at convenient hours

To help provide the most convenient service possible we use a range of providers based on your location. These include: – 

  • Royal Mail & Post Office
  • Collect+
  • Hermes

We use first class delivery or the fastest possible delivery service for each provider for all of our sample collection kits which will usually take less than 1-2 working days. This allows you to carry out your test and return it to us as quickly as possible, therefore reducing the amount of time you’ll have to wait to get your results. We will provide you with tracking information to help you monitor the packages delivery information.

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