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Privacy Policy

This Privacy policy was updated 2 February 2022.

Our contact details 

Name: Your Sexual Health Ltd

Address: Cheadle Place, Stockport Road, Cheadle, England, SK8 2JX

Phone Number: 0161 660 2599

E-mail: info@yoursexualhealth.co.uk

The type of personal information we collect 

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics required to successfully complete medical testing and process payments. This includes Name, Address, Date of Birth, Phone Number and Email.
  • Customer payment details for the purpose of purchasing. These are encrypted at purchase and not stored once the purchase is completed.
  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information on how we use cookies view our cookie policy or to learn how to disable cookies, visit https://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Collect payment for our services using our payment gateway provider
  • Fulfil our medical testing services and supply you with your results in an efficient and effective manner
  • Provide our medical partners with the information required to collect your sample and complete your medical tests

We also receive personal information indirectly, from the following sources in the following scenarios:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information on how we use cookies view our cookie policy or to learn how to disable cookies, visit https://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

We may share this information with our external partners to improve performance of the website and our marketing activity. Your personal contact information or name will never be used by third parties and you will never be contacted by them unless you provide us with your permission to do so.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@yoursexualhealth.co.uk

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

How we store your personal information 

Your information is securely stored on our website and CRM. 

We keep any information required for the successful processing of your order for a reasonable time required to ensure you receive the correct medical care. Once this time has passed your personal information will be removed from our website and database by deleting it.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information. 

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@yoursexualhealth.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@yoursexualhealth.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk